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MESSAGE FROM THE GENERAL MANAGER zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA

It is an exciting time in the water community. Last year, four
entities unified into SCV Water, coming together for a
common purpose. Today, the promises of a new era in
regional water resource management are coming to pass.
To name just a few, we have enhanced transparency
through the creation of a ratepayer advocate role and have
increased efficiencies by standardizing many customer
programs and processes across the Agency. Now, with this
5-year Strategic Plan, we will drive benefits even further.

The Board and staff have identified several additional
important issues that will require our attention:

• Elevate. Advance the functions of the new agency
while we continue to provide reliable and high-
quality water service to the community. This will
involve developing a common information
technology strategy and platform that provides a uniform view across the organization.
• Communicate. Ensure our internal and external communications are transparent and
informative, keeping all stakeholders informed, while also fostering real feedback.
• Consolidate. Optimize the facilities of multiple agencies to work as one; developing
standardized operating procedures for a single organization.
• Innovate. Ensure water supply diversity and resiliency through innovative efforts, a
visionary groundwater sustainability plan, and continuing to support the Delta
Conveyance Project.
• Create. To maintain, replace, and construct new water infrastructure we will need to
develop a long-range financial plan to ensure the required investments are paid for in a
fair and equitable manner and that the agency can handle the variability of "Mother
Nature" and water sales.
• Anticipate. We will be affected by the coming retirement wave in our workforce. It is
critical that we anticipate the shifting workforce by hiring and training new generations
and focus on succession plans.
• Evaluate. Finally, we must revisit the emergency preparedness program for the new
agency to ensure we have plans and resources in place to respond to emergencies.

I am confident SCV Water is up to the task and am proud to have the opportunity to manage
this organization to meet these challenges.

Matthew G. Stone PE, General Manager

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