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THE STRATEGIC PLAN PROCESS

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The Strategic Plan was developed through a collaborative process with the Board of Directors,
management and staff. The planning consultant interviewed each of the 13 Board members
regarding their perspectives on the future challenges for SCV Water. These interviews were
followed by a management workshop. Eight workshop sessions with the employees and
supervisors mined key strengths, weaknesses, opportunities, and threats facing the agency.
The output from these interviews and workshops were shared with the Board at a Board Retreat
in late January 2019. The Board discussed the strategic challenges facing SCV Water and
refined a set of goals for the 5-Year Strategic Plan. The management team then developed
strategies, objectives, and key performance indicators for each of these goals. The Strategic
Plan will be funded through the budget process and progress tracked, reevaluating the plan
regularly to adjust as conditions warrant.

The Board of Directors reviewed and accepted the 2019-2024 Strategic Plan on June 18, 2019.
The Strategic Plan is structured in a supporting fashion: the Key Performance Indicators (KPIs)
track accomplishment of the Objectives, the Objectives support the Strategies and the
Strategies support the Goals, which support the Mission and achievement of the Vision as
depicted in Figure 1.

Figure 1: Hierarchy of Strategic Plan Elements

Vision
Where the organization wants to be in the future.

Mission

The purpose of the organization.

Goals

Organization-wide desires that support achievement of the vision.

Strategies
The approaches required to achieve goals.

Objectives
The outcomes required to achieve goals.

Action Items / Key Performance Indicators
The activities, plans or programs developed to measure
achievement of objectives.

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